UnitedHealth’s New “I Feel Your Pain” PR Blitz:

The idea that Witty, who earned $23.5 million last year alone and is a Brit literally knighted by the UK, would “understand” the struggle of any ordinary person is of course laughable. But the kinder, gentler tone they’re adopting is interesting and maybe even hopeful because it suggests that even they cannot ignore how angry the public is.

Maybe I’m a cynic, but this sounds like they’re gearing up to weaponized civility— I’m being nice to you, stop being mean!

Also, shout out to whoever is leaking these memos to Ken Klippenstein! You’re a hero.

‘Like a miracle’: N.C. couple free of nearly $100,000 medical debt after 15 years

They were among the beneficiaries of a decision the hospital system announced in September to release 11,500 liens on people’s homes in North Carolina and five other states, some of which dated back 20 years or more. 

All this went down two months ago but we’re reporting on it now? Social media is about to be flooded with feel-good healthcare stories, I just know it.